Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches sold on your site authentic?
Yes, every timepiece we sell is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each watch comes with its original packaging and a certificate of authenticity.
What kind of warranty do you offer?
We provide a comprehensive 2-year international warranty on all our watches. This covers internal movement defects and manufacturing flaws. Please note that external damage to the glass, strap, or case from daily wear is not covered.
How should I care for my mechanical or automatic watch?
To maintain accuracy, we recommend servicing your watch every 3 to 5 years. Avoid exposing your watch to strong magnetic fields, extreme temperatures, or harsh chemicals. If it is an automatic model, wearing it daily will keep it powered; otherwise, use a watch winder.
Do you offer international shipping and how much does it cost?
We ship to over 50 countries worldwide. We offer free standard shipping on all orders over $200. For orders below this amount or for express global shipping, rates are calculated at checkout based on your location.
What is your return policy for luxury watches?
We offer a 30-day return policy. The watch must be in its original, unworn condition with all protective plastics, tags, and packaging intact. Returns that show signs of wear or have been resized cannot be accepted.
Can I have the watch band resized before shipping?
Yes, we offer complimentary bracelet sizing for metal-link watches. Simply provide your wrist measurement in the 'Order Notes' section at checkout. Please be aware that customized or resized watches are final sale.